Department Service Office
Indiana is home to some of the best service officers in the nation. Accredited American Legion service officers are specially trained to provide expert assistance, free of charge, to veterans and their families.

While the majority of a service officer’s work involves application for VA disability benefits, these compassionate professionals also provide information, referrals and resources on education, employment and business, death benefits and other important topics.
Our team of experienced veteran service officers will help you get the benefits you earned at no cost.
This is a FREE service provided to ALL U.S. military veterans regardless of membership.
The American Legion, Department of Indiana Veterans Service Office is comprised of six, highly experienced, highly knowledgeable, full-time employees who truly care about veterans. The staff shares 63 years of combined experience. Headquartered in the Indianapolis federal building, the staff maintains a mutually beneficial working relationship in close proximity with VA regional office management and employees. Our department service officers receive hundreds of phone calls, letters, and emails, and conduct many face-to-face appointments every week.  Our service offices help ensure veterans receive their entitled benefits by reviews approximately 500 VA rating decision every month, and, when necessary, helping veterans file appeals, assisting at appeal hearings, and writing appeal briefs. 
“There are a lot of veterans for us out there to serve and we are dedicated to providing them the absolute best service possible.”
​– John Hickey, Veterans Affairs and Rehabilitation Directo

Service Officer Resources
(Click to Download)
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Service Officer Training Manual
Service Officer Workbook & Test
Incarcerated Veterans Guide
Department Service Office 
575 N. Pennsylvania St. Room 325,
Indianapolis, IN 46204
Phone: (317) 916-3605
Fax: (317) 916-3406
Email: al.vbaind@va.gov 
Our veterans service officers work closely with Veterans Affairs to manage your benefits claims process every step of the way. They assist hundreds of Hoosier with claims and benefits each month free of charge for all veterans regardless of membership. 
​Our department service office caseload assignments are divided by the first letter of the veteran’s last name as shown below. Also as show below, our service officers’ duty assignments differ each day. 

Veterans needing to contact their assigned service officer should call the office at 317-916-3605 shortly after 7:30 AM on their service officer’s call days. We will then place the caller’s name on a call-back list for receiving a returned call at a given time the same day.  Veterans working with county veterans’ service officers are encouraged to call their county veterans service office first and then call our office only if the county veterans’ service officer cannot answer the concern or inquiry. 

So we may keep our phone lines open for veterans needing advice concerning their claims and/or appeals, we encourage veterans to contact the VA toll free phone line at 1-800-827-1000 for simple claim or appeal status inquires. 

​This is necessary due to the large number of veterans we serve throughout the state, and our efforts to keep local county veterans service officers involved and informed with the processing of claims for veterans within their counties.  

Department Service Office Staff

Office Visits by Appointment Only: Please Call 317-916-3605 for an appointment before visiting the office.

 Bryce Hullett          
A through G
            Client Call Days – Mondays and Wednesdays
            Client Appointment Day – Tuesdays
            Prehearing Conference and Casework Days – Thursdays              and Friday

Jennifer Tyler
H through O
            Client Call Days – Monday and Wednesdays
            Client Appointment Day: Thursday
            Prehearing Conference and Casework Days:  Tuesday                  and Fridays 
                                              
Mike Showalter:
P through Z
            Call Days – Tuesdays and Thursdays
            Client Appointment Day – Fridays
            Prehearing Conference and Casework Days – Mondays                and Wednesdays  
 
John Hickey:
            Supervision and Management, Outreach, Public and                      Organization Communications, Training, Special and/or                Security Level Claims, County Veterans Service Officer                  Calls, Urgent Calls and Interviews, Budgeting, Planning,                and Special Projects   

Post Service Officer Award

​Many post service officers volunteer much of their time assisting veterans within their local communities.   American Legion posts may nominate their post service officer for an award by completing and returning a Post Service Officer Award nomination form to the American Legion Department Service Office by March 23rd of each year.  Click button below to download the form.

Veterans Service Updates August 28
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The American Legion Department of Indiana Veterans Service Office employees a staff of seven full time employees responsible for ensuring veterans received their earned benefits. The following are a few examples of benefits won that veterans might not have otherwise received if not for our department service office staff.
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​Department Veterans Service Office September 2019   Business Hours:  The Department Service Officers will be out closed for the labor day holiday on Monday, September 2nd; otherwise, the office is open each Monday through Friday from 7:30 AM until 4:00 PM during the month of September.  Appointments are necessary for client visits.  You may contact the department service office by calling our direct number of 317-916-3605; calling a long-distance toll-free number of 1-888-723-7999, extension 1; faxing us at 317-916-3406; or by using the following e-mail address: al.vbaind@va.gov. Veterans, however, should first contact their local County Veterans Services Office (CVSO) for assistance. You may find your local County Veteran Service Office using the following link: https://www.in.gov/dva/2370.htm Our CVSO partners know they may call our office for help answering veterans’ inquiries if necessary. This process makes contacting qualified veterans service officers much easier. 
 
Local Veterans Service Issues:
 
Finding Approved VA Urgent Care Facilities in the Local Community: As part of the VA health care system’s MISSION Act that took effect on June 6, 2019, VA offers eligible veterans an urgent care benefit in their local communities. This benefit is considered open access, allowing veterans to access urgent medical care within VA’s “Community Care Network” without prior authorization if the veteran is enrolled in VA’s healthcare system and has used VA health care within the last 24 months.  VA will also pay for or fill prescriptions resulting from urgent care visits. The urgent care provider may write a medically necessary prescription for up to a 14-day supply (7 days for opioids) and veterans may fill the prescription at any in-network pharmacy with Express Scripts. You may find a nearby VA Community Care Network urgent care facility and pharmacy at:   https://vaurgentcarelocator.triwest.com/  or by simply typing “VA urgent care locator” into a Google search engine. 
 
Veterans with American Legion Representation Often Win Big: Department Service Officer Bryce Hullett calculates that Indiana veterans with American Legion representation received retroactive VA benefit payments during the month of July totaling $2,048,729.  He also calculates the total January through July retroactive benefit payments were $8,316,299.02, with 1,538 claimants receiving $5,000.00 or more since the 1st of the year.
 
Post Service Officers Attend Service Officer Training Seminar:  American Legion department service officers conducted a training seminar for post service officers immediately following the department convention on Sunday, July 14th. Those present received information to help post members and other veterans within their local communities better understand veterans benefits as well as where, when and how to apply for those benefits. These dedicated volunteers help further the goals of The American Legion by selflessly giving their time in service to other veterans, their dependents and survivors. Their efforts will allow many more veterans to lean about life changing benefits. Thanks goes to the following post service officers and post representatives for attending the seminar: Donald Rutledge, Post 152; Art Boot, Post 468; Dennis Friday, Post 468; Larry Uehlein, Post 97; David Newmister, Post 229; Steve Grincey, Post 2; Kathy Heffner, Post 2; Randy Kaelber, Post 2; Candy Kaelber, Post 2; Sue Hunt, Post 42; William VanHooks, Jr., Post 354; Chris Webb, Post 182; Jill Wabe, Post 492; Ron Ordelheide, Post 182, and Craig Harvy, Post 18.

Service Office Updates 
(Click to Download)
June 2019
​April 2018
August 28, 2017 
April 24, 2017
January 19, 2017
December 16, 2016
June 24, 2016
May 11, 2016
March 23, 2016
January 26, 2016
City of Indianapolis and IndyGo Announce New IndyGo Veterans Pass: IndyGo and the City of Indianapolis announced the new Veteran Fare Cards, allowing veterans to ride IndyGo fixed route service fare-free.  Veterans may register by completing the enrollment process in person at the Julia Carson Transit Center, 201 East Washington Street.  Veterans must fill out an application, provide proof of eligibility, and have a photo taken at the Transit Center Customer Service desk. The Transit Center is open for this purpose weekdays from 8:00 AM to 6:00 PM and Saturdays from 9:00 AM until Noon. Proof of veteran’s status may include a valid government issued photo ID and DD Form 214 (Certificate of Active Duty Discharge) or a valid US Department of Veterans Affair ID. The free fare program will provide unlimited access to IndyGo’s fixed route bus network but will not include paratransit (Open Door) service. Initial cards are $2 and replacement cards cost $5. The cards are non-transferable.
 
 
Mental Health Care for Veterans:  The Indianapolis VA Medical Center allows non-emergent walk-in services for any veteran seeking mental health attention or to begin mental health services with no appointment necessary.  Veterans may ask to see a primary care mental health psychologist at Indianapolis VA Medical Center primary care clinics during weekday daytime business hours. Walk-in services are available at Indianapolis VA Medical Center Mental Health Clinic any Monday through Friday between 8:00 and 4:00 PM. The veteran may check-in on the 5th floor across from C-wing elevators. Veterans experiencing an emotional crisis may seek immediate assistance by calling the Veterans Crisis Line at 1-800-273-8255, option 1.
 
Homeless Veterans Stand Down:  A homeless veterans stand down will take place on Thursday, September 5, 2019 from 11:00 AM until 2:PM at the Indiana National Guard Armory, 3912 West Minnesota Street, Indianapolis, Indiana. Transportation will be provided from HVAF, VA Domiciliary, Lincoln Apartments Volunteers of America, The Wheeler Mission on a rotating basis from 8:30 AM through 11:00 AM.  
 
National Veterans Service Issues: 
 
VA Will Start Processing Blue Water Veteran Agent Orange Claims After January 1, 2020: Following a January 29, 2019 court decision (Procopio v. Wilkie) congress passed and the president signed into law Public Law 116-23 on June 25, 2019 extending the presumption of Agent Orange exposure to veterans who served aboard vessels operating not more than 12 nautical miles seaward from the demarcation line of the waters of Vietnam and Cambodia anytime between January 9, 1962 and May 7, 1975. Although VA will not start deciding these claims until after January 1, 2020, Blue Water veterans should not hesitate in filing or refiling for service connected compensation benefits if they have an illness listed on the Agent Orange presumptive disease list. Surviving spouses of veterans who have died of medical conditions on the Agent Orange presumptive list should also file or refile for service connected survivors’ benefits. You can find the Agent Orange presumptive disease list using the following link: https://www.publichealth.va.gov/exposures/agentorange/conditions/
 
 

Highlights of Benefits Won with American Legion Representation

(The American Legion Department of Indiana Veterans Service Office employees a staff of six full-time employees responsible for ensuring veterans received their earned benefits. The following are a few examples of benefits won that veterans might not have otherwise received if not for our department service office staff.)

  • Spouse of Incarcerated Veteran Wins Big with American Legion’s Help:  A spouse of an incarcerated veteran called informing Department Service Officer John Hickey that her husband had been charged a $14,300 VA overpayment due to having received his full VA benefits without reduction while incarcerated. With the veteran’s permission, his wife had been using his compensation benefit for normal household expenses.  The law requires reduction of VA compensation benefits after a veteran is incarcerated for more than 60 days. The reduction is ½ of the 10% rating if the veteran is rated 10% for a service connected disability, or to 10% if the veteran has a service connected disability rating of 20% or more. John was representing the veteran with a claim for a higher compensation rating. John helped the wife file for an overpayment waiver by explaining that the spouse had thought she was entitled to the money by way of an apportionment during the veteran’s incarceration even though she had not formally asked for an apportionment.  At the same time, John helped the spouse file a formal claim for an apportionment.  Apportionments are part or all of the benefit not paid to the veteran during incarceration granted when the spouse is undergoing financial hardship due to the veteran’s incarceration. After the passing of many months, VA granted the waiver, and neither the veteran nor his spouse had to return the $14,300 overpayment. In addition, VA granted the veteran a higher compensation rating, and the spouse’s formal apportionment request resulting in paying the spouse a $49,440 retroactive benefit and an ongoing $1,200 monthly apportionment allowance. Without the help of a qualified veteran’s service officer, the veteran and his spouse would have likely had to repay the $14,300 overpayment and the veteran’s spouse would have never received the $49,440 retroactive benefit or the ongoing $1,200 monthly apportionment benefits. (V: 49628)

  • Accepting the First Offer is not Always Best:  After receiving an honorable active duty disability separation discharge in November 2010, a veteran immediately filed for service connection of his right knee. VA granted service connection, but evaluated the knee as only 10% disabling.  The veteran filed a notice of disagreement. Two years later, VA continued the denial. The veteran then filed a substantive appeal and asked for a hearing. VA did not schedule the hearing until April 2018. During the hearing, the hearing officer agreed that the evidence of records would warrant the assignment of two compensable ratings: one for loss of knee flexion, and the other for knee instability. Concerned that this offer would simply result in two 10% ratings, Department Service Officer John Hickey discussed how the veteran’s right knee instability alone should warrant a 20% rating.  The hearing officer agreed and granted a combined 30% rating retroactive from the date of the veteran’s November 2010 service discharge.  This action won the veteran $438 more in recurring monthly benefits and a one-time retroactive benefit of approximately $35,000. Because the disability causing service discharge meets the minimum disability rating for military disability retirement status by now being evaluated 30% disabling from the date of the veteran’s service discharge, John can now also help the veteran file for military disability retirement status. (V: 41827)

  • Knowledgeable Service Officer Quickly Wins Terminal Ill Veteran Benefits:   Department Service Office Bryce Hullett represented a veteran with an appeal for service connection of mesothelioma claimed as caused from in-service asbestos exposure. Bryce asked VA to expedite the appeal process and the scheduling of a Board of Veterans Appeals (BVA) hearing due to the veteran’s terminal condition. VA did so and the BVA administrative law judge granted the appeal after Bryce found evidence confirming that the veteran’s ships, the USS Patch and USS Geiger, contained asbestos covered pipes. The veteran testified that the pipes were above the bunk where he slept, and his navy occupation of a “plaster” regularly place him near the asbestos.  The grant of benefits resulted in a retroactive payment of $6,032 and a monthly compensation award of $3,139 and medical benefits for the veteran and his wife. Without representation from a qualified veterans service officer, VA may not have granted the appeal, or, at least, may not have issued a grant of benefits during the veteran’s lifetime.   (V:71112)


  
  • Hardship Reversed: A veteran experiencing financial hardship following cancer surgery asked Department Service Officer Bryce Hullett for help. Bryce immediately placed a motion for advancing the veteran’s appeals on the Board of Veterans Appeals’ docket.  Bryce then represented the veteran at a VA hearing pertaining to 7 different compensation issues. The issues discussed were complex, but well worth the time. The veteran won his appeal resulting in VA increasing his monthly compensation award from $1,360 to $3,611, and providing a retroactive benefit of $197,648.  Without the help of an experienced and knowledgeable service officer, the complexity of the issues on appeal may have prevented the grant of benefits. (V:31500)

  • Service Office Wins Exceptionally Large Award for Homeless Veteran:  This veteran first contacted Department Service Officer Bryce Hullett at a Veterans Job Fair outreach event.  The veteran had a VA compensation benefit appeal pending, and Bryce eventually represented him during a Board of Veterans Appeals videoconference hearing in March of 2018.  Bryce convinced the Board to order another comprehensive compensation examination, and, as a result, in May of 2019, VA granted service connection for the veteran’s post traumatic stress disorder (PTSD) retroactive from April 6, 2011. The veteran was homeless when he received notice of VA granting benefit. No doubt, however, his $263,114 retroactive benefit with an ongoing monthly compensation award of $3,057 substantially improved his lifestyle.   (J3471)
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  • Severely Disabled Vietnam Veteran Wins Life Changing Benefits: This veteran had won a Bronze Star Medal for Valor in combat while serving in Vietnam. The veteran had been service connected for diabetes and peripheral neuropathy but was also having trouble with his feet. He had contacted American Legion Department Service Officer John Hickey with concerns that the VA Medical Center (VAMC) had reported to the bureau of motor vehicles that he could no longer drive a vehicle without adaptive equipment for which the VAMC would not provide. The veteran wanted to appeal that decision, but the service officer knew there is no regulation requiring VA to provide adaptive equipment for a vehicle unless the veteran was service connected for a loss of use condition necessitating the adaptive equipment. John therefore helped the veteran file for service connection for loss of use of the veteran’s feet secondary to the service connected diabetes and peripheral neuropathy. The VA regional office denied the claim by implying that the veteran’s obesity caused the loss of use of his feet instead of the diabetes.  Through reference to medical evidence of record, however, The American Legion convinced the Board of Veterans Appeals that it was the diabetes and peripheral neuropathy causing the loss of use of the veteran’s feet. In fact, the obesity was likely associated with the diabetes and peripheral neuropathy making it near impossible for the veteran to move.   John also argued that the veteran’s medical condition required the need for regular aid and attendance warranting a higher level of Special Monthly Compensation. The BVA granted this appeal and sent it back to the appeals management center to calculate and authorize payment of benefits. This process took so long (months) that John had to seek help from the Legion’s national headquarters for convincing VA to process the award. This resulted in the veteran receiving notice that he is now entitled to Special Monthly Compensation for loss of use of both feet, a special home adaptation grant, and an automobile or other conveyance and adaptive equipment allowance. The veteran’s monthly benefits were increased to $4,171 and VA will pay him a retroactive benefit of $60,351. By contacting The American Legion and receiving the benefits he deserves, this veteran’s life was truly changed. (C9772)     

Highlights ​of Benefits Won
(Click to Download)
April 2018
April 2017
January 2017
​​​September 2016
March 2016
January 2016
December 2015

Q&A with
Service Office Director
​John Hickey

Service Office FAQs
Q: Describe the general mission of the Indiana Legion Veterans Service Office
A: We find that if not for the service organizations, and specifically the work we do in here, a lot of veterans wouldn’t even know about the benefits that their entitled to in the first place, let alone how to file for those benefits. We provide representation and claims filing assistance for veterans. We can help them with their paperwork, get their claim started, and give them some advice as to how to best win that claim. We follow the claim as it goes through the VA system. We work closely with VA. If we see they’ve made an error or have an issue, we address that immediately to best serve our clients, our veterans. 

Q: Why file a claim? What benefits are available to me?
A: Filing a claim really opens up a lot of doors. If you’re service connected for a disability of 10 percent or more, VA health care services are available to you. You basically gain free medical coverage for just about anything. It opens the door to property tax exemption for wartime era veterans. And, if a veteran has as little as a zero percent service connected disability rating, they can get their children state paid tuition to state supported universities in Indiana. Filing a claim really opens a lot of doors to other benefits for our veterans. 

Q: What can a veteran expect when filing a claim with The American Legion?
A: We first talk with the veteran to find out what it is they want to claim. We then advise them on the best evidence to gather to best win their claim. Lately, it’s been taking VA roughly four months to reach a decision on an initial application. As close as we work with VA, we will see the decision before the veteran does in most cases. We’ll send the veteran correspondence asking if they are satisfied with the VA’s decision or if they’d like to move forward with the claims process. If they do, we’ll take it from there. 

Q: What happens if a benefit claim is denied by VA?
A: A lot of times, when a veteran files a claim on their own, and the VA denies it, the veteran will just accept it. In my case, the government told me what my rating was and I just accepted it. It wasn’t until later on that I discovered I was entitled to a much higher rating. That’s when I really started to become involved with the service organizations. Studies show that veterans that file their claims through a service organization receive up to 50 to 60 percent more than those that file on their own. 

We work with veterans to gather as much paperwork and evidence necessary for VA to approve their claims. But, if a claim is denied, we will guide the veteran through the appeals process. If the veteran is dissatisfied with the VA’s decision then we help with the appeal process. We’ll help the veteran during hearings and, if necessary, we’ll take written briefs on the veteran’s behalf go to the Board of Veterans Appeals in Washington D.C.

Q: What advantages do veterans gain by filing VA claims through The American Legion
A: Our service officers are knowledgeable, experienced veterans. We work closely with the VA, in fact we share a hallway. If there is an issue or a mistake on a claim at this VA regional office, we can walk down the hall and talk to the adjudicator, the decision maker, the director, the assistant director, the service center manager, etc. We meet with those officials every month and we have a good working relationship. We work together for the benefit of veterans.

We also ensure our veterans get the medical benefits their entitled to at VA. We work the education systems and benefits, we cooperate with Work One and VA’s Vocational Rehabilitation and Employment services. We really try to provide a full service and be knowledgeable about any benefits that veterans maybe entitled to help them file. 

Q: What advice would you give to a veteran new to the claims process?
A: First thing a veteran needs to do is find a qualified veteran service officer and file with them. Please don’t file a claim on your own. It’s easy to make a lot of mistakes. The American Legion, Department of Indiana Service Office will file your claim for free regardless of whether you’re a member or not. We’re here to help you avoid mistakes and avoid years of going through the appeals process. We encourage veterans to come in and work with one of our service officers and use our expertise. We can offer advice and inside information on how to best file, the type of evidence required, how to word their statements, etc.

Q: What improvements are being made to expedite the VA claims process?
A: When I first started as a service officer, it was before computers. I can remember typewriters on the desks. We’ve been making the gradual change from paper filings to filing digitally. In the past, we’d have case files several inches thick with paperwork. Today, we have what’s called the Veterans Benefits Management System which allows us to scan in all documentation and reference a veteran across the country to see what information VS has on that individual. This simplifies and organizes the claims process for our veterans now more than ever. For a long time it took VA around two and a half years before they made an initial decision. Lately, VA has been really great about making these decisions in a timely matter. It now takes around four months.

Q: Anything to add?
A: We have a lot of hard working volunteers out there in communities across the state. Each American Legion post has a service officer. These officers can guide you with any questions and help you find the right outlets to file your claim. 

So, gather as much paperwork as you have available to you regarding your claim. Be sure to bring your DD214. If you’re being discharged from service try to get copies of all of your service medical records. If it’s been a long time since you’ve been out of service, and you’re filing for something that occurred while you were actively serving, be sure to bring your civilian medical records. 

It’s a privilege doing this work, and I really feel that if you asked anyone else in this office they would tell you the same thing. We really enjoy the work of helping veterans. Our veterans deserve it and they can use all the help they can get. Thank you.

About John Hickey
Shortly after high school, John was drafted as an infantryman in the U. S. Army and deployed to Vietnam.  Roughly six months into his combat tour, he was shot twice and redeployed to the United States where he finished his two year active duty obligation at Fort Knox, Kentucky.  John returned to school under VA’s Vocational Rehabilitation program and obtain and undergraduate degree in paralegal technology while working as veteran service officer. With more than 30 years’ experience, John is one of the nation’s top veterans service officers (VS0)s. He and this team of highly qualified experienced VSOs truly care about their mission; providing service to service members and veterans.